www.9gdesign.co.uk
 
Terms & Conditions

Print

Please read our terms and conditions carefully as you may not be aware of certain practices that we have adopted, we do not want to give you any surprises and we have to make sure all of our clients understand how we work.

Payments


1:

Accepted types
We accept payment via the following:

  • Personal or business cheque
    Cheques to be made payable to : 9G Design
  • Internet transfer / Standing order
    We will inform you of our bank details when needed
  • PayPal payments
    We do accept PayPal payments, but there may be additional charges
2:
Commencement payment
An initial payment of 25% of the total costs must be paid before any design work can be started.
This payment is non-refundable and covers any work and administration carried out by us.

3:
Printing costs
All design and print costs must be paid before we arrange printing for your job.
Any mistakes on the final printed product is the responsibility of the client once the final proof has been agreed.

4:
Final payments
Any remaining balance must be paid upon completion of your site build.
(Note : Outstanding content is your responsibility and does'nt form part of the site build).
Once the costing sheet is signed, you the client will be financially responsible after completion until full payment has been received.

5:

Hosting costs
Domain name and hosting costs are covered in the our web pack and eshop prices for the first year.

6:
Cancellations
Jobs that are more than 50% completed can not be cancelled.
Web hosting cannot be cancelled until the renewal date.
Printed jobs cannot be cancelled once the printing has been arranged.



Hosting


1:

Hosting
We are not a web hosting company but simply act as a re-seller of web space in-order to offer clients a comprehensive and efficient package.
From time to time our web hosts need to complete maintenance and updates that may temporarily slow down the running of web sites and emails.
We will make every effort to keep our clients informed of any future maintenance.

2:

Domain Registration
Your required domain name will be registered in your name, if we do not have your details at the time of registration, we may use our company details but the domain name is still the property of the client.

3:

Renewals
Web hosting renewals cover any domain renewal costs and are charged at £70 per annum.
Renewal fees cover hosting, domian name and email maintenance fees.
Renewals must be paid within 14 days of the renewal date otherwise the website may be taken off line.

4:

Domain Transfers IN
Any transfers costs incurred during a transfer in to our server will be the clients responsibility.

5:

Domain Transfers OUT
We charge an administration fee of £15 to transfer a domain out.
We will require the IPS TAG for the new hosts.
If the client has any outstanding balance owed to us we will not transfer the domain until the balance has been paid including the transfer fee.




Uploading & Administration

  The price includes our admin & uploading service where we agree to upload your site onto our agreed host server and make sure the site is complete and operational. This service also includes the setup of email addresses along with written specifications for your future reference.



Proofing & Mock-ups


  Web solution-
In order for you to view the progress of your site and consider any necessary changes, we will provide you with a private sub domain on our server.
  Graphic design-
We will enable you to proof your artwork electronically via email, if email is not possible then we will post a printed version to you which may delay the job.



Imagery


  We will supply stock photographs from our royalty free catalogue in accordance with your web solution or design package. Additional images will be charged accordingly.



Printing


  We use a professional printers based in the UK who use a high quality full colour lithographic print process. The results from our printers have always been of the highest standard and our clients are always pleased with the results. The print colour of the finished article may vary slightly in tone compared to the proof due to calibration differences.



Delivery


  Printed products such as stationary will be delivered via a business courier service to the clients invoice address only.


Last updated : 06/09/07

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